Helpdesk and Contact Information

This page contains the helpdesk contact information for Snap4city users and for commercial and future project and challenge activity. 

For bug and problem report please use: https://docs.google.com/forms/d/e/1FAIpQLSfDQtKqgLIIyycNXiazeYEh1SsRG1YL8Ze4ThD8nZoA5jsoXw/viewform

For any other kind of questions please use our contact Point: snap4city@disit.org  you can also use our Contact form 

For direct personal contact: 

• Nicola Mitolo
  • Phone and WhatsApp: Nicola Mitolo, +39-347-6530884
  • Skype: nicola.mitolo
• Paolo Nesi
  • Phone and WhatsApp: Paolo Nesi, +39-335-5668674
  • Skype: nesipaolo
  • Email: paolo.nesi@unifi.it, paonesi@gmail.com 

if you prefer  to have a face to face talk you can book a meeting: (i) colocating it in one of the events we attend (see NEWS for the list); or (ii) visting us in Florence; or (iii) ask for our visit on your premise.
In any case, please send an email to snap4city@disit.org or at above contacts. 

Snap4City platform has been developed by DISIT lab. Https://www.disit.org 

Snap4City platform been created by using the Km4City framework as a technological ecosystem: Https://www.km4city.org which has been also created by DISIT Lab.

For Snap4City Business Model see: https://www.snap4city.org/559

For Service Level Agreement see: Service Level Agreement

The service continuity in terms of API is monitored by E015 of Lombardia Region for H24/7 for Smart City API Km4City and resulted in an average of service availability above the 99% since several months. Km4City /Snap4City Smart City API Service Availability, robustness

 

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Managed by  DISIT Lab     ​​​​​​​

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